Reverse logistics refers to the management of product returns. Just like dealing with unsatisfied customers and counting stock, it is part and parcel of the Top Machine Vision Inspection System Manufacturer. Online shoppers return goods for a number of reasons. Products may be broken or damaged, not as expected, or of insufficient quality. Orders may arrive late, incorrect, or incomplete. Sometimes customers order the wrong product or just decide they do not want it.
Although returns make up a big proportion of online sales in numerous industries, companies fearing bad publicity are reluctant to speak about them. Because of this, reverse logistics gets little discussion. However, it can have enormous implications to the smooth and efficient running of any business.
Key components of reverse logistics – There are numerous of key components to effective reverse logistics. To maintain customers happy, internet retailers (referred to as e-retailers) must have a very good returns policy set up, and ship exchange items/issue credit notes or refunds efficiently and quickly. According to research, eighty-nine percent of online buyers say return policies influence their decision to shop with an e-retailer.
It is additionally essential to minimise the expense of reverse logistics to some business. One way to accomplish this is to manage the retention or disposal of returned products. This is known as asset recovery.
Asset recovery – E-retailers place returned products into action categories to recuperate costs. These usually include:
1. Restock – unopened items that can go straight back into inventory
2. Repackage on the market – opened goods in “as new” condition appropriate for repackaging and resale
3. Repair/recondition on the market – faulty products ideal for repair and resale at a lower cost
4. Come back to vendor – items to be returned to the original vendor or manufacturer for credit or exchange
5. Scrap – products with virtually no recovery vale
The challenges of asset recovery include sorting items into these categories, updating inventories instantly, and recording customer returns. Doing these tasks manually is slow and inefficient, which bleeds money. This is unacceptable, especially in the current economic system.
Automated parcel sortation
Automated sortation systems, which many e-retailers already use to optimise order fulfillment and delivery, help solve the problems of asset recovery. They expedite the sorting and processing of returned goods, and incorporate software that automatically updates inventories.
Benefits include improved efficiency, reduced costs, and the cabability to track parcels. Automated sortation systems are best for any company that has a returns policy.
Sortation systems for asset recovery – an example.
At sorter induction points, operators scan returned products, inspect or test these to determine their asset recovery value, and designate appropriate action categories. Merchandise is then placed onto conveyors or sorter trays manually or using automatic feeders.
A unit vision system mounted overhead identifies product labels and instructs the sorter to send things to specific destinations for further processing. Destinations include facilities for all of the action categories, including repackaging areas and waste collection sites.
Identifying parcel labels – Automated sortation systems utilize one of 2 kinds of technology utilized to identify parcel labels: traditional laser scanners and camera based machine vision systems. Lasers depend on barcodes, and possess been used to scan parcels for more than thirty years.
Camera based systems use auto-focus, line-scan, high-speed cameras to capture high-resolution photographic images of parcel labels. The device uses sophisticated computer algorithms and optical character recognition (OCR) strategies to interpret these images.
Users can configure camera systems with multiple units to photograph approximately six sides of a parcel. This means the label can be in any orientation on these faces.
Some great benefits of camera systems – Read rates are vital to the efficient running of your automated sortation system. When associated with a videocoding system, a facility that enables operators to input unreadable labels manually, camera systems achieve read rates approaching 100% at high-speed.
OCR technology allows camera systems to read text, supplier numbers, and even human written address information, as well as barcodes and 2D codes. Cameras also identify dirty, marked or damaged codes, and codes behind droupq packaging.
Camera systems contain few moving parts and require little maintenance. This will make them tough and durable – perfect for warehousing or some other industrial environments. Long service lives mean they are inexpensive long term.
Conclusion – In reverse logistics, Automated Vision Inspection Machines quickly separate items for asset recovery and send them for further processing. They reduce costs and prevent loading docks becoming jammed with thousands, sometimes even countless pounds amount of returned merchandise. Automated sortation systems certainly are a highly beneficial, cost effective solution for e-retailers under pressure to reduce budgets and meet efficiency, productivity, and throughput targets.